-
Q: What's the MOQ?+-
A: Our MOQ is 50pcs for EACH design.
-
Q: if I re-order my products, should I pay the mold fee again?+-
A: No, we will help you to save the mold for 2 year, during this time, you needn’t pay any mold fee for re-make the same design.
-
Q: if I want to see the artwork,Do I have to pay for it?+-
A: No, you needn’t ,We will provide sample pictures for free.
-
Q: Can I get a product sample?+-
A: Yes, we will produce the sample after you pay for the mold.If you want to get it, you'll have to pay for shipping.Otherwise,we can only take pictures for you.
-
Q: How to solve the quality problems after sales?+-
A: Please contact us immediately.If there is any damage to the goods you received, you can take a photo and show us.We will make up for the damage for free.
-
Q: Can I have a sample order?+-
A: Yes. Welcome to order samples to check and test the quality.
-
Q: What about the lead time?+-
A: Sample time is 6-8 days.Bulk production takes 13-20 days, depending on your design and quantity.
-
Q: What is the payment terms?+-
A: 50% deposit and balance before shipping,we will take photo show details when goods ready.
-
Q: Do you offer a quality guarantee?+-
A: Yes, We offer 100% quality guarantee.For improper production, we will either refund you the money, or rapidly remake the products for you.
hx06@hxpins.com
+86 19962547045
WeChat
